Refund Policy

Last updated: 11/14/2025

Thank you for choosing VIXI Agency for your web development, design, and digital services. We value the trust you place in us and strive to deliver exceptional quality in every project.

1. General Policy

VIXI Agency provides digital, custom-built services that require dedicated time, planning, and development. Due to the personalized and service-based nature of our work, our refund policy is designed to be fair, transparent, and aligned with industry standards.

2. No Refunds on Completed Work

Once a project has been started and any portion of the work has been delivered, or once an order is marked as "Approved" or "Completed", refunds are generally not offered.

This includes, but is not limited to:

  • UI/UX design drafts or prototypes
  • Website development or setup work
  • Customization or revisions already completed
  • Any task where time and resources have been invested

3. Order Cancellation

You may request cancellation and a full refund only if the following conditions are met:

  • Your order status is "Awaiting Confirmation".
  • No work has been initiated on your project.

If work has begun, a partial refund may be considered based on the percentage of work completed. This will be evaluated solely at our discretion.

4. Revisions & Satisfaction

We are committed to ensuring your satisfaction. Our “Satisfaction Guarantee” means we will work with you on revisions within the scope of the original project requirements. This guarantee does not include refunds once work has been delivered or completed.

5. Non-Refundable Services

The following services are strictly non-refundable:

  • Domain purchases
  • Hosting services
  • Third-party software licenses
  • Rush or priority orders
  • Completed design files or delivered code

6. How to Request a Refund

If you believe your situation qualifies for a refund under this policy, you may contact us at:

[Your Contact Email]

Please include:

  • Your full name
  • Order ID or invoice number
  • Project details
  • Reason for requesting a refund

Our team will review your request and respond within 3–5 business days.

7. Contact Information

If you have any questions about our Refund Policy, feel free to reach out to us anytime at [Your Contact Email].